Shipping policy

All orders are fulfilled in order of receipt and we try to fulfill all in-stock items within 24 hours (excluding weekends and holidays, or unless stated otherwise) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

We show all items in stock but if an item goes out of stock by the time we pick up your order, please allow an estimated lead time of 7 to 10 business days. All estimated delivery dates are based on best-case scenarios and do not necessarily reflect delays due to order volumes or external events.

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Custom Scouts is not responsible for these charges if they are applied, they are your responsibility as the customer.

In-store pickup

You can skip the shipping fees with free local pickup.  At this time you will have to pay shipping charges at checkout and then when pick up is complete you will be refunded your shipping charges. After placing your order, it will be prepared and ready for pick up within usually within 24 hours unless some items are out of stock. We will send you an email when your order is ready along with instructions for pick up.

Please have your order confirmation email with you when you come.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at support@email.com with your name and order number, and we will look into it for you.

Refunds and exchanges

We accept returns up to 30 days upon ship date, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

View our full refund policy for further information.